Returns & exchanges
Every order is printed and inspected by our team. Here is how returns work.
Stock apparel
Unworn, unwashed stock apparel in original condition can be exchanged within 30 days of delivery. Contact us with your order number to start an exchange.
Custom & made-to-order products
Because personalized products, custom apparel, custom DTF transfers, and made-to-order products are manufactured specifically for an individual customer, they generally cannot be returned or exchanged because of customer preference, incorrect size selection, or approved artwork.
Please review the size guide and your digital proof carefully before approving production.
Production errors & defects
If we make a verified production error or you receive a defective or incorrect product, contact us promptly with your order number and clear photographs so we can review the issue and make it right.
How to start a request
- Use the Contact us page and select Customer Service.
- Include your name, order number, email, and a description of the issue.
- Attach photographs for damaged or incorrect merchandise.