Frequently asked questions
Sizing, print quality, delivery and returns — the answers customers ask for most, before you buy.
Sizing and fit
What sizes do you carry?+
Every shirt and hoodie comes in S through 6XL. Sizes S-2XL are our standard price; 3XL-6XL carry a small extended-size upcharge that is shown before you pay.
How do the shirts fit?+
Our tees are a unisex regular fit, true to size for most people. The oversized tee runs one size roomier through the body and shoulders, and the women's crop tee runs fitted, so size up if you prefer extra room.
How do I pick the right size?+
Lay a shirt you already like flat, measure it chest to chest, then match that number on our size guide. It lists chest width and body length for every style and size.
Do the shirts shrink?+
The cotton blends we print on may shrink slightly in a hot dryer. Wash cold and tumble dry low and they will hold their size.
Can I mix sizes and colors in one order?+
Yes. Add each size and color you want and they ship together in one package.
Printing and quality
What is DTF printing?+
Direct-to-film printing lays full-color artwork onto a film, then heat presses it into the fabric. It gives sharp detail, bright color and a soft feel, and it works on cotton, blends and polyester.
How long will the print last?+
Printed properly and washed cold inside out, a DTF print stays bright for well over fifty washes without cracking or peeling.
What artwork should I upload?+
A PNG with a transparent background at 300 DPI gives the best result. Photos from a phone usually work; screenshots and small web images can look soft when enlarged. If your file is not print ready, our team will tell you before anything is printed.
Do I get to see a proof?+
Yes. Custom orders get a digital proof, and nothing goes to press until you approve it.
How should I care for my shirt?+
Turn it inside out, wash cold on a gentle cycle with like colors, tumble dry low, and do not iron directly over the print.
Delivery times
When will my order ship?+
Stock apparel ships in 2-4 business days. Custom orders ship 3-5 business days after you approve your proof.
How long does delivery take?+
Standard US delivery runs 3-7 business days after your order ships, so most orders arrive within about a week and a half. Expedited options are shown at checkout.
Do you ship outside the United States?+
We ship across the US and to Puerto Rico. For international delivery, contact us with your address and we will quote it.
Can I track my order?+
Yes. You get a tracking link by email as soon as your package leaves us, and your order history is in your account.
I need shirts by a specific date. Can you make it?+
Usually yes. Tell us the date when you place a bulk or custom order and we will confirm whether it is possible before you pay.
Returns and exchanges
Can I return a shirt?+
Unworn, unwashed stock apparel can be returned or exchanged within 30 days of delivery with tags intact.
What about custom printed items?+
Custom and personalized items are made to order, so they are not returnable for a change of mind. If there is a print or product defect, we replace it.
Something arrived damaged or wrong. What now?+
Email us within 7 days with a photo of the item and your order number and we will replace it or refund you, no return shipping cost to you.
How do I start a return?+
Contact us with your order number and which items you want to return, and we will send return instructions.
When do I get my refund?+
Refunds go back to the original payment method within 5-10 business days of us receiving the return.
Still have a question?
Our team answers every message, usually the same business day.